Company grows its coverage to over 600,000,000 customers worldwide; delivers engaging results with total net revenue increase of over 3%, NPS increase of 40% and churn reduction of 15%.
TEL AVIV, Israel, Feb. 17, 2016 /PRNewswire/ — Pontis, the worldwide leader in providing Digital Customer Engagement solutions, introduces Pontis Engage Version 10.
Pontis Engage 10 intuitive visual interface for managing Digital Customer Engagement
Pontis today is enabling businesses revolutionize their Digital Customer Engagement with over 600,000,000 customers worldwide. These businesses are already achieving engaging results with Pontis. On average, they are seeing a total net revenue increase of over 3%, NPS increase of 40% across their customer base, and churn reduction of 15%. These results accompany dramatic improvements in the flexibility and efficiency of their marketing programs aimed at engaging customers.
Pontis Engage Version 10 is a completely integrated solution that provides the ability to:
- Manage the real-time customer state: leverages real-time big data analytics to provide a unique, unified, and real-time contextual view of the status of every customer. The system continuously analyzes real-time, structured and unstructured data streams coming from internal and external (3rd party) data sources. This enables businesses to adapt engagements in real time and make an impact.
- Deliver adaptive individual customer experiences: leverage a new approach to planning and managing a continuous customer journey with an intuitive, drag-and-drop visual interface. The product embeds advanced machine learning and predictive modeling to automatically adapt the execution of every engagement to the specific context of the individual customer, ensuring an optimal experience while achieving the business goals.
- Allbound customer engagement: Pontis Engage enables the execution of a consistent and coherent experience by centrally managing Digital Customer Engagement for both inbound and outbound engagements and across all channels and touch points.
Pontis Engage Version 10 is a complete product that offers real-time dashboards and reports, and is available both on premise and in the cloud.
With over a decade of experience in driving Digital Customer Engagement with over 600,000,000 customers worldwide, Pontis designs, executes, and optimizes customer behaviors and engagements for leading businesses all over the world. This experience and expertise is embedded in Pontis Engage. This can be found in the application user interface and functional levels, in the analytical models, as well as in the pre-packaged implementations for leading use-cases and scenarios.
Udi Ziv, Pontis CEO, says, “Businesses all over the world are seeking to be more meaningful in their customers’ lives. They want to build more trusting and personal relationships. Digital Customer Engagement is the key to achieving these goals. It enables them to keep up with customer needs, preferences, and expectations and deliver value with superior experiences.”
“Pontis Engage Version 10 is a complete, cutting-edge solution that embeds over a decade of experience with Digital Customer Engagement, and enables our customers to revolutionize the way they engage with their customers. This is why we are seeing impressive growth for our company, expanding our base with new strategic customers who selected Pontis for the unique combination of our product, expertise, and experience – which deliver proven, engaging results. We are also working closely with our partners worldwide to further expand, and are moving into a number of different verticals, including financial, media and content application providers, and more” Ziv continues.
Pontis will be presenting Pontis Engage Version 10 at Mobile World Congress in Barcelona, Spain, February 22nd- 25th, Hall 2, Booth 2E46. To schedule a meeting with one of our experts and see Pontis Engage Version 10 in action click here.
Pontis is the worldwide leader in providing Digital Customer Engagement solutions for revolutionizing how businesses engage with their customers. The company has over a decade’s worth of experience and expertise in driving Digital Customer Engagements with over 600,000,000 customers worldwide. With extensive experience and domain expertise Pontis enables businesses to achieve engaging results and improve strategic KPIs such as improving customer satisfaction and loyalty, and increasing revenues. For more information visit www.pontis.com.