We understand how important it is for you to keep your prepaid customers close, stimulate spend, and accelerate top-up activity. As the propensity to churn has increased, communications providers should maintain a continuous dialogue with their customers, keep their fingers on the pulse, and optimize activity.
Revolutionize your Digital Customer Engagement strategy:
- Increase and optimize top-up activity
- Stimulate usage and spend
- Improve customer engagement
- Drive services adoption
- Decrease churn
During the engagement, in the relevant context, walk each customer through a journey that will educate them about your different offerings to ensure adoption of data-driven services during the on-boarding stage.
- Top-up lift at 3%-7%
- Churn reduction of 5% – 10%
- Revenue increase at 2% – 4%
- Service adoption improvement by 12%
- Increase in subscribers from Welcome to Development by 4%
- Increase number of active subscribers in past 3 months by 3.6%