In today’s ever changing digital world, communication service providers are redefining their roles, business processes, infrastructure, KPIs and business models. These changes aim at expanding their presence in their customers’ lives, to go beyond providing traditional voice and messaging services. Their goal is to position themselves as enablers of their customers’ digital lifestyle, managing Digital Customer Engagement with each and every one, and offering new products and services.
Plan and implement customer-centric and advanced data-driven strategies that will take you beyond traditional banking, branches, and payments management. Our Digital Customer Engagement solutions will revolutionize how you engage with your customers, how you expand your presence in your customers’ life, and generate more value to enhance customer satisfaction, while improving profitability.
Media and Applications
Media and applications companies invest extensively in customer acquisition. This results in impressive penetration rates and brand awareness. The next phase for these companies is to improve customer value management, increase retention, and stimulate customer engagement and monetization.
Omni-Channel Campaign Management
Orchestrate company communications and marketing offers across multiple channels and touchpoints, digital and traditional, with a complete and integrated solution, and a single customer view, as well as unified contact history and embedded machine-learning, to manage and optimize customer engagements and business results.