Operational Services
Our professional services team works hand in hand with our marketing support team to ensure the successful implementation in your unique environment. Consisting of developers, testers, system administrators, and a project manager, the team supports you from the pre-launch phase all the way to post-launch administration and maintenance.
Pre-Launch Services
- Solution scoping, planning, and design
- iCLM™ platform setup and configuration
- Integration with backend systems
- Testing, roll-out & stabilization
- Training – covering Operational courses for end users and Customization courses for developers
- Hardware and 3rd party software planning and purchase (optional, for managed services engagement)
Post-Launch Services
- Product configuration and adjustment of business parameters
- Technical operation – Process monitoring, database maintenance & backup, and on-going system tuning
- Maintenance and troubleshooting – detection, investigation & resolution of system faults, and periodic software upgrades
- System administration – iCLM™ platform maintenance and monitoring of connectivity, memory, disk-space, etc
