Pontis Engage for Engaging Results

Managing Digital Customer Engagement is complex. Understanding customers and their drivers , means gathering data from numerous internal and external data sources, applying analytics in real time; as well as orchestrating engagements across multiple channels, and continuously optimizing.

Pontis Engage is your key to achieving these needs.

Real-time Customer State

Leverage real-time big data analytics to provide a unified and contextual view of every customer. Understand and manage the real-time, multidimensional customer state by continuously processing and analyzing events ; driving actions and adapting engagements in real time.

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Adaptive Individual Customer Experience

Manage a continuous engagement with each customer, managing every engagement on an individual level. Leverage an intuitive, drag-and-drop visual interface to create, simulate, monitor, and manage engagements, and machine learning to automatically adapt every engagement to the specific context of the individual customer.

Adaptive Individual Customer Experience

Manage a continuous engagement with each customer, managing every engagement on an individual level. Leverage an intuitive, drag-and-drop visual interface to create, simulate, monitor, and manage engagements, and machine learning to automatically adapt every engagement to the specific context of the individual customer.

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Allbound Customer Engagement

Customers want a consistent and coherent experience regardless of whether the interaction is inbound or outbound. Pontis Engage enables a consistent and coherent experience by centrally managing Digital Customer Engagement for both inbound and outbound engagements and across all channels and touch points.

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A Complete Solution

Pontis Engage is a complete solution for Digital Customer Engagement. With real time complex event processing to capture all customer events, big data analytics, real-time execution of digital customer engagements, and real-time personalized fulfillment to close the loop. The result is maximum agility, flexibility, and ease of management.

A Complete Solution

Pontis Engage is a complete solution for Digital Customer Engagement. With real time complex event processing to capture all customer events, big data analytics, real-time execution of digital customer engagements, and real-time personalized fulfillment to close the loop. The result is maximum agility, flexibility, and ease of management.

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Embedded Expertise

Pontis Engage is designed for and developed by marketeers. It embeds over a decade of experience in driving Digital Customer Engagement with over 600,000,000 customers. This expertise is embedded in the product – in the design of the applications, analytical models, and pre-packaged implementation of leading use-cases.

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Real-time Dashboards, BI, and Reporting

Get out-of-the-box tools that support data-driven decisions. You can streamline processes for identifying key trends that impact the effectiveness of activities and offers. Pre-defined templates are available on-demand, as well as reports with high-level and drill-down views, and real-time alerts.

Real-time Dashboards, BI, and Reporting

Get out-of-the-box tools that support data-driven decisions. You can streamline processes for identifying key trends that impact the effectiveness of activities and offers. Pre-defined templates are available on-demand, as well as reports with high-level and drill-down views, and real-time alerts.

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On-Premise & Cloud

Pontis Engage is available on premise, in private and public cloud. At Pontis we understand the sensitive nature of your customer data. Accordingly, we support all data protection and encryption capabilities to meet industry standards and regulations.

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