Customer support
After deployment, the Pontis customer support team is available around the clock to ensure uninterrupted service. Pontis offers a range of customer support contracts to meet your specific requirements.

• Premium: 24/7 service.
• Standard: Business hours in your region.

Support Hotline
The Pontis international support hotline is always available to assist you via phone or mail. We have a number of means of addressing your issues to provide the fastest possible resolution:

• Using remote access tools, we are able to identify and resolve many issues on-line.
• Our test lab includes the installation configuration and specific software version of each of our customers to enable us to try to re-create issues as needed.
• Local support teams are also available to provide a quick response on-site.

Our support team tracks all issues carefully and provides continuous status reports for critical issues to keep you informed.

Software Fixes and Upgrades
We provide customers with ongoing software fixes and upgrades to ensure smooth, continuous system operation.