Customer Stories: Engaging Results

Our customers are industry leaders who are revolutionizing the way they engage with their customers.

With Digital Customer Engagement they are providing unprecedented, measurable value and are becoming more meaningful in their customers’ lives. They manage the real-time customer state, with each of their customers, being proactive, and adjusting offers and activities that are personalized and adapted to the current context. They do this, every time they engage, on every channel and touchpoint, throughout a continuous customer journey.

Implementing Digital Customer Engagement is delivering a far reaching impact on their business. They are increasing revenues, dramatically improving customer loyalty and satisfaction, and running a much more effective marketing organization.

And we have the numbers to prove it. Here you will read about some of their game-changing, engaging results.

The Numbers Speak for Themselves

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Increase NPS

European Communications Service Provider increases Net Promoter Score with a Digital Customer Engagement implementation

times 4

Increase Conversions

Leading European Communications Service Provider increases conversion rates for contextual offers delivered via innovative mobile app

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Increase Revenues

Tier 1 Communications Service Provider increases revenues with pull-based personalized, contextual offers

50% cs4

Increase Marketing Efficiency

Tier 1 European Communications Service Provider increases marketing efficiency with personalized contextual offers on self-service payment terminals

Purchase Increase

Boost Usage and Increase Spend

Tier-1 Communications Service Provider Is Making a Bundle Out of Bundles

In Their Own Words

Eugenia Markhovskaya

Head of Customer Relationship Management, Kyvistar

Marion Sanglé-Ferrière

Head of Marketing Customer Care, Bouygues